Please click on the topics below for answers to our most frequently asked questions. If you are unable to find the answer to your questions on our website, please email us at email@example.com.
How long does the clearance process typically take?
That depends on you. The actual upload process is very simple. The time it takes for you to collect all the appropriate documentation, however, varies from person to person. It may also take more time if you have to acquire any mandatory vaccinations. Our advice is to get started as soon as possible to ensure you are cleared before your rotation begins.What is the deadline to have my clearances completed?
We recommend no later than one week prior to the start of your Prisma Health–Upstate student experience. That will provide enough time for everything to be ready for your arrival. If you need to have your badge couriered to any campus outside of the Greenville Memorial Campus, we require at least five days from the end of your clearance to your start date to ensure enough time for badge making and delivery.
Note: You cannot start your rotation if your clearances are incomplete.
How long is clearance good for?
It depends on if your mCE checklist items (i.e. TB PPD, flu shot, licensure) remain in compliance. If any expire during your rotation or before the start of your next rotation, then they will need to be updated before any new rotation can begin.Will I be notified when the clearance process is complete?
You are notified via email from myClinicalExchange (mCE) that your items have been approved and to login to confirm. In mCE, you will go from a red thumbs down to a green thumbs up. When you see the green thumbs up, you are cleared!I am a Prisma Health employee; do I need to be cleared?
Yes, you are now operating in a different role as a student learner and will need to complete the clearance process accordingly.
What is myClinicalExchange (mCE)?
A student data management system that Prisma Health uses to centralize the clearance process. It helps you organize all your clearance requirements and helps us approve them quickly and easily.How do I log in to myClinicalExchange?
Where do you want me to enter dates in myClinicalExchange?
It’s important that you always enter information in the “Value” column rather than the “Comments” column. The “Value” column is read by the system as a field completed. The comment column is not.
I have a red thumbs down but I entered everything, what do I do?
– Make sure you hit the SUBMIT button rather than the SAVE button so that the Office of Student Services or your school coordinator can review your checklist.
– Make sure none of your immunization/requirements will be out of date before the start of your rotation.
– Also, if you are in a nursing rotation that requires EPIC training, you will not receive the green thumbs up until your EPIC training has been completed and your clinical coordinator has entered your training information into mCE on your behalf.
How do I get access (User ID and password) to HealthStream?
When do the HealthStream modules have to be completed?
HealthStream modules need to be completed before the start of your rotation. You will not be cleared in myClinicalExchange until your modules are complete.
What are the immunization requirements?
Do I have to get the required immunizations?
Yes. We do not allow for any exceptions to vaccination requirements. If exceptions are required then the student, unfortunately, cannot rotate at Prisma Health.
Note: The ONLY vaccination that can be waived is the Hep B vaccination. However, you still have to complete the vaccination waiver located in the “DOCUMENTS” tab and upload it to your mCE compliance checklist.
What do I upload for the flu vaccine if it’s not flu season (Nov.-Apr.) and the vaccine is not available yet?
If your rotation is not during flu season, then this field is not required in mCE.
What is a 2-step TB PPD?
The Tuberculin Skin Test (TST) is a screening method developed to evalutate an individual’s status for active Tuberculosis (TB) or Latent TB infection. The 2-Step TB PPD is recommended for initial skin testing of adults who will be periodically retested, such as healthcare workers. A 2-step is defined as two TSTs done within a reasonably short amount of time, typically within 1-4 weeks of each other; however, we can accept two TSTs done less than 11 months apart as a 2-step TST. This means that you would have an initial placement, return within 72 hours for the reading, and then you would return 5-7 days after the initial placement to have a second placement done followed by the reading within 72 hours.
When do I need to have a 1 step vs. 2-step TB/PPD?
You would need a 2-step if you have never had a PPD or if your last 2-step was over a year ago. You can have a 1-step if you have had a 2-step and have consistently updated your 1-step PPD annually.
Do I have to get the TB Skin Test?
No, Prisma Health now accepts TB blood tests (i.e., QuantiFERON Gold and T-spot).
If I tested positive for TB exposure, what do I do? Can I still do my rotation?
You will have to get a chest x-ray and upload the results in myClinicalExchange. As long as your chest x-ray is negative, you can still do your rotation.
Should I get the vaccine or titer?
If you have definitely had the vaccination in the past but just do not have your documentation, then you can get a titer to show the value of that vaccination in your blood.
If you have never had the vaccination, you will need to get the vaccination. If you’re unsure, contact your healthcare provider.
If I had chicken pox as a child, do I still need to have a varicella titer or vaccination?
Yes. Prisma Health does NOT accept “history of having the chicken pox” for your varicella requirement. You MUST have two varicella vaccines or a positive titer and upload documentation.
Where can I get immunizations?
– Your student health center at your home university/college
– Your doctor’s office
– Flu Shots and PPD/TB tests are available at CVS, Walgreens, and other family pharmacy/drug stores
– Prisma Health–Upstate Center for Health and Occupational Services (CHOS), 1020 Grove Road, Greenville, SC 29605
I am a Prisma Health employee. Can you get my immunization records from Employee Health?
The Office of Student Services staff cannot access your employee records without your consent. Forms have been created to expedite the process to obtain this information for Prisma Health employees and can be found here: https://hsc.ghs.org/newstudent/get-started/#Employee
What do you mean by “passport” photograph?
The photo must follow the same requirements as a passport photo:
– Recent photo (taken within the last 6 months)
– Plain white/blue/grey background
– No sunglasses, hats, or headphones
– Full face directly facing the camera
– Neutral facial expression
Can I upload a picture of my license or passport?
No. These often have a hologram and do not print clearly.
Can I take a selfie?
Yes, but only if you follow the same requirements as listed above for a passport photograph style.
My photo meets the passport requirements; why was it rejected?
All photos must be submitted in JPEG format, along with meeting the passport requirements. Photos submitted in any other format will be rejected.
I am a Prisma Health employee. Do I have to get another badge?
Yes. You are in a new role as a student, and your badge needs to reflect this.
When will my badge be ready?
Your badge will be ready at least 24 hours after you receive a green thumbs up in mCE and an email confirming you have met all clearance requirements.
Where do I go to get my badge?
What are the hours of the badge office?
After Clearances are Complete
I’m cleared. When can I start working?
Please connect with your university program coordinator and/or Prisma Health–Upstate supervisor to arrange your start date and find out professional expectations.
Who should I report to?
Please connect with your university program coordinator to find out who you should report to and who will be your supervisor (if unknown) during your rotation.
Where do I park?